Sometimes the scooter brake is locked or there may be a connection error between the application and the scooter. You should try to get the scooter moving a couple of times. However, if the scooter does not start, we will automatically credit the failed scooter openings to your JOE wallet within a few hours.
This is often due to insufficient battery charge or a connection error. The remaining kilometers can be viewed in the JOE app before the scooter is enabled when you click on the scooter icon. Kilometers are only an estimate, actual consumption is affected by e.g. speed, terrain and drivers weight.
If the battery runs out of power in thered area, you must notify our support immediately at email@example.com. In the notification, we need to know the scooter code, the email address you use in the JOE app, and a detailed description of the scooter location. In such cases, it is not necessary to transfer the scooter in the permitted area.
The scooter must be tested before starting to ride (brakes and throttle) and the defective scooter must not be moved. All possible faults must be reported to us immediately at firstname.lastname@example.org or write a description of the fault in the evaluation section of the mobile application.
This will allow us to pick up the scooter for service as soon as possible. Reporting the faulty scooter by email, the code of the scooter must be stated and to describe the fault in the message as accurately as possible.
Sometimes ending the ride may have failed e.g. due to a connection error. In that case, please send us email email@example.com and tell us the scooter code, location (address and city) and the end time of the ride.
There may sometimes be a delay in the connection, allowing the GPS to track the scooter with a slight delay. In that case, you may to try parking again in a moment or send an email for our support, firstname.lastname@example.org. Check also section 8.
If you have successfully ended your ride and the scooter stays on after that, you will not incur any additional costs. This may be due to a connection error either in the application or on our systems. Please report that for us by email support email@example.com.
You can open up to four scooters at once with only one account. Instructions for activating multiple scooters at once: Once you have started your ride with one scooter, a small “+RIDE” button will appear at the bottom left of the screen, allowing you to start a new ride on another board. We hope this helped.
If the scooter is to be rented to a person under the age of 18, the section “your responsibilities and conditions” must be observed in our user agreement.
The best way to reach us is by sending an e-mail for firstname.lastname@example.org. We aim to respond to your message within 24 hours. In order to expedite the matter, please be contact by the email address you use in the JOE app.
You can also contact us via Facebook “Joe Scooter” or Instagram via “@ridejoescooter”.